At the counter
Walk in to a counter
Bring your parcel to an AZO counter. They weigh it, tell you the price and book it with the right courier. You pay the counter, and leave with a slip and a tracking link.
How it works
How AZO works
From the counter to the courier's last scan: what happens to your parcel, and what you'll see.
Sending
Coming soon
Book a pickup online
Enter the PIN code you're sending to, choose a courier that delivers there, and book a pickup on AZO. A counter's rider collects the parcel from your door, and the counter tells you the price once it's weighed.
At the counter
Staff weigh and measure your parcel, tell you the price and the courier, and record it on AZO. You pay at the counter, by cash or UPI, whichever they take. You get a slip with a QR code, and they can send you the tracking link on WhatsApp.
Following it
With the link
Open it from WhatsApp, or scan the QR code on your slip. No sign-in. It shows the parcel's progress, never your name or phone number.
By signing in
Sign in with your mobile number. You'll see every parcel sent by you or to you, its courier, and a button to call the counter.
What the steps mean
- Pickup booked
- You've booked a pickup online and the counter has it on its list. Booking online is coming soon; this step never happens when you walk in.
- Picked up
- The counter's rider has collected it from your door. Only for a pickup booked online, which is coming soon.
- At the counter
- The counter has taken your parcel in.
- Dispatched
- The counter has handed it to Trackon, DTDC or another courier, with its AWB.
- In transit
- The courier is moving it; each of the courier's scans is added to your timeline automatically.
- Out for delivery
- It's with the courier's delivery staff today.
- Delivered
- It has arrived.
- Delivery problem
- The courier reported a problem; call the counter.
- Returning to sender
- The courier is taking it back to the sender instead of delivering it (a return to origin); call the counter.
- Returned to sender
- It is back with the sender. It was not delivered.
- Cancelled
- The counter cancelled it before handing it to the courier.
Who sees what
The sender sees everything about their parcel, including the amount paid and how it was paid. The receiver sees its progress, its courier and the counter's number. A shared link shows its progress and its courier, never your name or phone number.
COMING SOON
Book from your sofa
We're building the next part of AZO with the counters that use it every day.
Book a pickup online
Say what you're sending and when, and a counter near you sends its rider to collect it.
Compare couriers
See every courier that delivers to the PIN code you're sending to, with prices and delivery times side by side.
Pay online
Pay the counter online once they've confirmed the final price.